Everything you might ask, in one place
Straight answers on the formula, the dose, the lab work, delivery and your subscription. Search a topic, or browse by category.
Product & dosing
Daily useA red-orange carotenoid produced by the microalga Haematococcus pluvialis. It is what makes salmon, trout, krill and flamingos pink — they get it by eating the algae, or by eating something that ate the algae. Humans cannot synthesise it, so it has to come from diet or supplementation.
Its molecule spans the full width of the cell membrane rather than sitting at one end of it, so it is active in both the water-facing and fat-facing sides. That structural difference is the reason it is studied separately from beta-carotene and lutein rather than lumped in with them.
One softgel a day. That is 12mg of natural algal astaxanthin — the dose most human research is built around, rather than the 4mg token dose common on the shelf.
With whichever meal contains the most fat, at whatever time of day you will actually remember. Astaxanthin is fat-soluble, so food meaningfully improves absorption. There is no good evidence that morning or evening dosing matters.
You can, but you will absorb less of it. A meal containing some fat is the simplest way to get full value out of the dose you paid for.
Not much. Astaxanthin accumulates in tissue over weeks rather than acting dose-by-dose, so one missed day is noise. Do not double up the next day to compensate — just carry on.
Stay on one softgel daily unless a clinician has told you otherwise. More is not better here, and 12mg already sits at the upper end of what is typically studied.
Plan on four to eight weeks of daily use, and judge it at 90 days. Astaxanthin builds up gradually. If a brand promises visible results in a week, be sceptical — that is the claim, not the science.
Get Zela is a food supplement for adults, not a medicine, and we are not clinicians. If you are pregnant, breastfeeding, under 18, taking prescription medication — particularly anticoagulant or blood-pressure medication — or managing a health condition, speak to your doctor before starting.
Generally yes. It is commonly taken with omega-3, vitamin D and other fat-soluble nutrients, and taking them together with a meal is convenient. If your multivitamin already contains astaxanthin, add up the combined total first.
No. That effect is associated with very large intakes of beta-carotene, a different carotenoid, at far higher doses. Astaxanthin at 12mg daily does not do this.
Somewhere cool and dry, out of direct sunlight, with the cap closed. No refrigeration needed. Light and heat are what degrade carotenoids, which is also why the softgel is opaque.
Ingredients & testing
What's insideNatural astaxanthin from Haematococcus pluvialis at 12mg, suspended in a plant-oil carrier, inside the softgel shell. No fillers, no binders, no colours, no sweeteners. The current full specification is printed on the product page and on the label itself.
Natural, from algae. Synthetic astaxanthin is manufactured from petrochemical feedstock, is a different mix of stereoisomers, and is produced overwhelmingly to colour farmed salmon. It is cheaper. It is not what Get Zela uses.
Dose, source and proof. 12mg of natural algal astaxanthin rather than a 4mg token dose; H. pluvialis rather than petrochemical synthesis; and an independent laboratory certificate for every batch, published rather than merely promised.
Yes — every batch, by a laboratory with no stake in the result, for astaxanthin content, heavy metals and microbiology. Ask us for the certificate for the batch you received and we will send it.
The astaxanthin itself is algal and entirely plant-based. The softgel shell is what determines the vegan status of the finished capsule, so check the current shell specification on the product page before ordering.
It is made without gluten, dairy, soy, added sugar, GMOs and artificial additives. The label carries the definitive allergen statement for the batch in your hand — read it if you have a diagnosed allergy.
In a GMP-certified facility, to the specification we publish, with each batch released only after its independent test results come back.
No supplement is. Dietary supplements are not subject to FDA pre-approval — anyone claiming otherwise is misleading you. What we can offer instead is the batch certificate, which is a document you can read yourself.
That is the astaxanthin. At 12mg it is deeply pigmented on its own — nothing has been added to colour it.
Orders & shipping
From us to youOrders placed before the daily cut-off are dispatched the same working day. Everything else goes out the next one.
Delivery options, costs and estimated dates are shown at checkout before you pay — they depend on where you are. Nothing is added afterwards.
You get a confirmation email with tracking as soon as the parcel leaves us. You can also look it up any time on our order tracking page.
Yes. Duties and taxes for international destinations are calculated at checkout, so there is nothing to pay on delivery.
From the regional warehouse nearest to you, which is what keeps international delivery times reasonable.
If it has not been dispatched, yes — message us with your order number and we will amend it. Once it is with the carrier the address is fixed, and a return is the cleaner route.
Tell us the order number and we will chase the carrier. If a parcel is genuinely lost or arrives damaged we replace it at no charge, and we do not ask you to return anything first.
Plain outer packaging with no product detail on the outside, and no loose plastic inside.
Subscription & account
On your termsYou choose the interval, your next billing date is visible in your account, and you can pause, reschedule or cancel it yourself in one click. We never require an email or a phone call to cancel, and we never raise your price after the first order.
In your subscription portal, in one click, at any time — including before the second order. If you cannot get in, tell us and we will cancel it for you the same working day.
Yes. Skip the next one, or push the date out, from the same screen you would use to cancel. Nothing is charged until the date you set.
Any time, from your account, up until the renewal is processed. Change the interval, the shipping address or the payment card without contacting anyone.
It is almost always an active subscription under a second email address or a different card. Send us the last four digits of the card and the date of the charge and we will find it, stop it, and refund it if it was not wanted.
No — you can check out as a guest. An account only becomes useful if you subscribe, since that is where the pause, skip and cancel controls live.
Returns & pricing
Peace of mindNinety days, opened or not. Send it back for a full refund of the product price and you do not need to justify the decision to us.
Yes. Astaxanthin needs weeks to be worth judging, so a guarantee you can only use on an unopened bottle would be worthless. That is the point of the 90 days.
Message us with your order number. We reply with the return address and process the refund as soon as it is on its way back.
We approve refund requests within one working day. Your bank then takes its own time — typically five to ten working days for the money to appear on the statement.
Subscription orders are discounted automatically, and multi-bottle sets are cheaper per bottle. Both are priced on the product page — there is no code to hunt for.
The price on this site is the current one. Third-party listings, cached pages and old emails go stale, and we cannot honour prices from them.
Major cards plus the express wallets your device supports. Everything available to you is shown at checkout.
Use the contact form. A person answers, usually within one working day, and often sooner.
No matching questions. Try a different search term, or ask us directly — a person will answer.
Still need help?
A person reads every message, usually replying within one working day. Send your order number and we will take it from there.
Still not sure?
Start with one bottle and use the 90-day guarantee as your safety net.